Terms of Service

1. Agreement to Terms

Welcome to PointLocker! These Terms of Service ("Terms") govern your access to and use of the PointLocker website, platform, and services (collectively, the "Service") operated by PointLocker ("we," "us," or "our").

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Service.

2. Description of Service

PointLocker provides a platform that allows users to:

• Track and manage loyalty points from multiple programs in one centralized dashboard
• Automatically detect loyalty program memberships through email scanning
• Buy, sell, and trade loyalty points with PointLocker and other users
• Redeem points for goods and services
• Receive notifications about expiring points and special offers
• Store loyalty program credentials for automatic point updates

3. Eligibility

To use PointLocker, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into binding contracts
• Not be prohibited from using the Service under applicable laws
• Provide accurate and complete registration information
• Maintain the security of your account credentials

By using the Service, you represent and warrant that you meet these requirements.

4. User Accounts

4.1 Account Creation

To use certain features of the Service, you must create an account. When you create an account:

• You must provide accurate, current, and complete information
• You are responsible for maintaining the confidentiality of your password
• You are responsible for all activities that occur under your account
• You must notify us immediately of any unauthorized use

4.2 Account Security

You agree to:

• Choose a strong password and keep it confidential
• Not share your account with others
• Not use another user's account without permission
• Notify us immediately if you suspect unauthorized access

4.3 Account Termination

We reserve the right to suspend or terminate your account if:

• You violate these Terms
• You engage in fraudulent or illegal activities
• Your account is inactive for an extended period
• We are required to do so by law

5. Loyalty Program Integration

5.1 Program Credentials

When you provide loyalty program credentials:

• You authorize us to access your loyalty program accounts on your behalf
• You represent that you have the right to share these credentials
• You understand that we will use these credentials only to retrieve points balances
• You can revoke access at any time through your account settings

5.2 Email Scanning

When you connect your email account:

• You grant us read-only access to scan for loyalty program-related emails
• We will only access emails from known loyalty program senders
• We do not read, store, or share personal correspondence
• You can disconnect your email at any time

5.3 Third-Party Programs

PointLocker is not affiliated with, endorsed by, or sponsored by any loyalty program. We are an independent service that helps you manage your existing memberships. Each loyalty program has its own terms and conditions that continue to apply.

6. Marketplace Transactions

6.1 Buying Points

When purchasing points from PointLocker:

• Prices are displayed in real-time and subject to change
• All sales are final unless otherwise specified
• Points are typically credited within 24-48 hours
• We reserve the right to refuse or cancel transactions

6.2 Selling Points

When selling points to PointLocker:

• You represent that you legally own the points being sold
• You warrant that the points are valid and not expired
• You authorize us to deduct the points from your loyalty program account
• Payment is processed within 3-5 business days after verification

6.3 Trading with Other Users

When trading points with other users:

• PointLocker acts as a facilitator, not a party to the transaction
• Both parties must agree to the exchange terms
• All trades are final once executed
• We may charge a transaction fee for facilitating trades

6.4 Redemptions

When redeeming points for goods or services:

• Available items and redemption rates are subject to change
• Redemptions are processed according to the specific offer terms
• Redeemed points cannot be refunded or reversed
• Delivery times vary based on the item or service

7. Prohibited Activities

You agree NOT to:

• Use the Service for any illegal purpose or in violation of any laws
• Attempt to gain unauthorized access to the Service or other users' accounts
• Use automated systems (bots, scrapers) without our written permission
• Interfere with or disrupt the Service or servers
• Submit false, inaccurate, or misleading information
• Sell points that you do not own or have no right to transfer
• Engage in fraudulent transactions or money laundering
• Violate loyalty program terms and conditions
• Impersonate another person or entity
• Transmit viruses, malware, or malicious code
• Harass, abuse, or harm other users
• Collect or harvest user information without consent

8. Intellectual Property

8.1 Our Content

The Service and its original content (excluding user-provided content), features, and functionality are owned by PointLocker and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

8.2 User Content

You retain ownership of any content you submit to the Service. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and display that content in connection with operating the Service.

8.3 Trademarks

PointLocker, the PointLocker logo, and other marks are trademarks of PointLocker. You may not use these marks without our prior written permission. Third-party loyalty program names and logos are the property of their respective owners.

9. Disclaimers and Limitations of Liability

9.1 "As Is" Service

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9.2 No Guarantee

We do not guarantee that:

• The Service will be uninterrupted, timely, secure, or error-free
• Points balances will always be accurate or up-to-date
• Loyalty programs will honor transactions processed through PointLocker
• All loyalty programs will be supported or continue to be supported

9.3 Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, POINTLOCKER SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER.

10. Indemnification

You agree to indemnify, defend, and hold harmless PointLocker and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of another party
• Your violation of any loyalty program's terms and conditions

11. Third-Party Services and Links

The Service may contain links to third-party websites or services (including loyalty programs) that are not owned or controlled by PointLocker. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party services.

You acknowledge and agree that PointLocker shall not be liable for any damage or loss caused by your use of any third-party services.

12. Dispute Resolution

12.1 Informal Resolution

If you have a dispute with PointLocker, you agree to first contact us at [email protected] and attempt to resolve the dispute informally.

12.2 Arbitration

Any dispute that cannot be resolved informally shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in the United States, and judgment on the award may be entered in any court having jurisdiction.

12.3 Class Action Waiver

You agree that any arbitration or proceeding shall be limited to the dispute between you and PointLocker individually. You waive any right to participate in a class action lawsuit or class-wide arbitration.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States and the state in which PointLocker operates, without regard to conflict of law provisions.

14. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice before the new terms take effect.

By continuing to use the Service after revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you must stop using the Service.

15. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

16. Waiver

No waiver by PointLocker of any term or condition shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

17. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and PointLocker regarding the Service and supersede any prior agreements.

18. Contact Information

If you have any questions about these Terms, please contact us: